Refund policy
Gold Fern Honey Return Policy
Hi there! We appreciate your business and aim to ensure your satisfaction with our Manuka honey. Here is our policy regarding refunds and returns.
No Return Policy
Due to the perishable nature of our products and for health and safety reasons, we do not accept returns. However, if your item arrives damaged or defective, please follow the steps below to request a refund or replacement.
How to Request a Refund or Replacement
- Contact Us: Email us at sales@goldfernhoney.com within seven days of receiving a damaged or defective product.
- Provide Information: Include a photo of the damaged or defective item and your receipt or proof of purchase.
- Resolution: Upon approval, we will send a replacement or issue a refund.
Additional Information
- Refund Processing: Approved refunds will be processed within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we processed your refund, please contact us at sales@goldfernhoney.com.
Thank you for choosing Gold Fern Honey! Your satisfaction is our priority.